Skin Care Products
We want you to be delighted with your order, but if for any reason a product from our Skin Care range is not suitable, we will happily provide a prompt refund, credit, or exchange (excluding Membership fee and freight costs). Simply return the product, together with your invoice, within 30 days. Please note you are responsible for the safe return and mailing costs.
Make Up And Accessories
Customers wishing to return makeup items, brushes, accessories and books must return them unopened and in perfect resaleable condition in order to receive a refund, credit or exchange.
If you have any questions, please telephone us on 0011 61 3 9368 0101 Monday - Friday 9.00am - 5.00pm. If you receive damaged merchandise or an incorrect item, please telephone us on 0011 61 3 9368 0101 for instructions.
Are your products available in stores?
Our products are primarily available by Online shopping, telephoning 0011 61 3 9368 0101, facsimilie, 03 9368 0102 and mail order, however you can purchase from an exclusive number of Wholesalers throughout Australia. To ascertain if there is a Wholesaler in your area, please enquire from our Customer Service Representatives on 0011 61 3 9368 0101
How do I know if an item I ordered is out-of-stock?
If we are unable to provide you with an item, it will be clearly shown on your Invoice and an ETA will be posted on our website.
Our Mailing Address For Returns
Paula's Choice Returns
New Zeland Distribution Centre
PO Box 138
WESTERN BAY OF PLENTY 3166
Please send the package securely wrapped and pre-paid (we do not accept C.O.D. mail or shipping charges) and please note that you are responsible for the safe return of merchandise and all shipping costs.
The cost of the items returned (including tax, if any, but not including shipping and membership fee), will be promptly refunded, credited to your credit card, or exchanged for the purchase price and tax (if any) depending on how the product was originally purchased.